Hansa Customer Equity Private Limited

Airoli, Navi Mumbai

Are you ready to embark on a journey that goes beyond the mundane We are on the lookout for passionate individuals to join our family as Relationship Managers in the exhilarating realm of the Automobile industry.Role: Relationship Manager/ Customer Sales RepresentativeProcess: Inbound (Prepare for an adventure!)Location: Hansa Direct Pvt Ltd, Clariant Building, 5th floor, A wing, Reliable Tech Park, Gavate Wadi, MIDC, Airoli, Navi Mumbai, Maharashtra 400708.Qualifications to Shine:Education: SSC, HSCAge: 24 to 35Perks Awaiting You:Salary: 22000 CTC & 30000 CTC in hand, plus PF + ESIC (Depends on your stellar performance in the interview!)Work Timing: 9 HoursWeek Off: Rotational Shift & Rotational Week Off

Are you ready to embark on a journey that goes beyond the mundane We are on the lookout for passionate individuals to join our family as Relationship Managers in the exhilarating realm of the Automobile industry.Role: Customer Service ExecutiveProcess: Inbound (Prepare for an adventure!)Location: Hansa Direct Pvt Ltd, Clariant Building, 5th floor, A wing, Reliable Tech Park, Gavate Wadi, MIDC, Airoli, Navi Mumbai, Maharashtra 400708.Qualifications to Shine:Education: SSC, HSCAge: 24 to 35Perks Awaiting You:Salary: 22000CTC & 30000CTC in hand, plus PF + ESIC (Depends on your stellar performance in the interview!)Work Timing: 9 HoursWeek Off: Rotational Shift & Rotational Week Off

Job Description :-Were looking for a Customer Support Executive who can provide excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!Customer Support Executive Duties:Maintain excellent customer satisfaction and review support tickets for appropriate resolutionProvide customer support through phone and chatWork with other departments to resolve customer issues in a timely mannerServe as a point of contact for customer support and complaintsProactively identify, investigate, and resolve recurring customer support issuesMaintain appropriate documentation and records of customer interactionsMaintain appropriate files regarding each customer interactionProactively gather and utilize customer feedback and suggestionsReview customer satisfaction reports to ensure customers are satisfied with the support they receiveContribute to the development of future customer support processesCommunicate effectively with peers and managersCommunicate to customers during outbound phone callsVerifies customer requests are accurate and consistentCustomer Support Executive Responsibilities:Answer inbound customer callsHandle renewals and cancellationsProvide account information and statusProvide workflow assistanceManage all customer issues and requestsDevelop and improve customer experienceWork with IT and Finance teams to resolve customer issuesManage complaints

Experience in the after-sales with a trusted OEMStrong customer handling skillsStrong technical expertise in understanding of engine, parts/ components, and everything technicalShould have worked as an Evaluator in Car dealerships or in an authorized service stationPreferable :-Car MechanicEvaluatorCar InspectionService AdvisorBody Shop AdvisorAutomobile Technician

Manage the Incoming Callsidentify and Assess Customers Needs to Achieve Satisfactionbuild Sustainable Relationships and Trust with Customer Accounts Through Open and Interactive Communicationprovide Accurate, Valid and Complete Information By Using the Right Methods/toolsanalyzing Customer Needs and Recommending Products Based On Those Needs.meet Personal/customer Service Team Sales Targets and Call Handling Quotashandle Customer Complaints, Provide Appropriate Solutions and Alternatives Within the Time Limits; Follow Up to Ensure Resolution Keep Records of Customerinteractions, Process Customer Accounts and File Documentsfollow Communication Procedures, Guidelines and Policiestake the Extra Mile to Engage Customersrequired Skills:good Typing Speed.good Communication Skill.basic Computer Skillsdiscipline, Positive Attitude & Punctuality

Manage the Incoming Callsidentify and Assess Customers Needs to Achieve Satisfactionbuild Sustainable Relationships and Trust with Customer Accounts Through Open and Interactive Communicationprovide Accurate, Valid and Complete Information By Using the Right Methods/toolsanalyzing Customer Needs and Recommending Products Based On Those Needs.meet Personal/customer Service Team Sales Targets and Call Handling Quotashandle Customer Complaints, Provide Appropriate Solutions and Alternatives Within the Time Limits; Follow Up to Ensure Resolution Keep Records of Customerinteractions, Process Customer Accounts and File Documentsfollow Communication Procedures, Guidelines and Policiestake the Extra Mile to Engage Customersrequired Skills:good Typing Speed.good Communication Skill.basic Computer Skillsdiscipline, Positive Attitude & Punctuality

Manage The Incoming CallsIdentify And Assess Customers Needs To Achieve SatisfactionBuild Sustainable Relationships And Trust With Customer Accounts Through Open And Interactive CommunicationProvide Accurate, Valid And Complete Information By Using The Right Methods/ToolsAnalyzing Customer Needs And Recommending Products Based On Those Needs.Meet Personal/Customer Service Team Sales Targets And Call Handling QuotasHandle Customer Complaints, Provide Appropriate Solutions And Alternatives Within The Time Limits; Follow Up To Ensure Resolution Keep Records Of CustomerInteractions, Process Customer Accounts And File DocumentsFollow Communication Procedures, Guidelines And PoliciesTake The Extra Mile To Engage CustomersRequired Skills:Good Typing Speed.Good Communication Skill.Basic Computer SkillsDiscipline, Positive Attitude & Punctuality

Looking for immediate joiner , Linguistic candidate required. language - TAMIL, TELUGU, KANNADA, GUJARATI, BENGOLI. No english required,