Receptionist (only Females)

- warmly welcome and assist guests on arrival—handle the check-in process, verify guest details, allocate rooms and issue keys in accordance with hotel procedures.

- manage departure procedures—process guest check-out, settle bills, collect payments, issue receipts and ensure room keys are returned

- handle room reservations and enquiries via phone, email and walk-ins: record bookings, cancellations, special requests and update the hotel’s system accordingly.

- provide accurate information about the hotel’s services, facilities, room types, pricing, promotional offers and local area attractions to guests and visitors.

- maintain the front desk and lobby area: ensure it remains clean, professional, well-stocked with guest information/brochures and reflects the desired image of irroi hotel

- operate telephone switchboard, receive incoming-outgoing calls, direct messages and handle guest mails/packages in line with hotel standards

- monitor guest access and security in the lobby/front desk area—observe for any irregularities or unauthorized activities and follow hotel security protocols

- ensure correct posting of guest charges, maintain guest folios/accounts, reconcile cash or payment transactions at end of shift and handover smoothly to next duty

- work flexible shifts including mornings/evenings/weekends/holidays to ensure front-desk coverage; ensure proper shift handover and maintain logbooks or shift reports.

- stay updated with hotel policies, room inventory status, tariff changes, promotions, and use the property management system (pms) and other software efficiently.

• Experience

  1 - 4 Years

• No. of Openings

  1

• Education

  B.A, B.B.A, B.Com, Bachelor of Hotel Management, M.A, M.C.A, M.B.A/PGDM, M.Com

• Role

  Receptionist

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  RG Baruah Rd, near AUNTY SHOP, Bhaskar Nagar, Guwahati, Assam 781021.