Manager CRM

Job Description

Monitoring relationships with customers through CRM systems

Ensure total customer satisfaction from Booking to Possession

Setting up monthly collection targets and ensuring to meet the planned collection

Managing the team of 5 and more executives

Guiding teams and resolving their issues

Planning and setting up daily tasks for executives and ensuring timely completion of the same.

Updating and monitoring compliance of the SOPs

Ensure proper documentation as per standard practice.

Coordination with the sales team and another department

Presenting the various MIS to the management

Suggest new methods to address customers' needs.

Desired Skill

Should have minimum experience of 3 years in CRM and managing teams.

Knowledge of customer life cycle process in the Real estate industry.

Good in communication and presentation.

Tech-savvy and system-oriented.

• Experience

  1 - 4 Years

• No. of Openings

  2

• Education

  Graduate (B.A, B.B.A, B.C.A, B.Com, B.Sc)

• Role

  CRM Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office