IT Support Engineer

Rudra Infotech

Responsible for maintaining, configuring, and upgrading computer systems. Performs complex computer repairs and coordinates vendor support for more critical repairs

Work in concert with other members of the IT department to troubleshoot more complex technical problems

Properly log incidents into the Helpdesk ticketing system and resolve them in a timely manner

Provide support for custom in-house web applications

Maintain an accurate inventory list of all IT equipment

Create and update documentation for current and developed processes

Assist in technical projects from planning to setup software/hardware products and other duties as assigned

Build and maintain positive relationships with GLG Team Members and all internal departments to deliver a high level of service

Customer service focus required, with strong communication skills and a positive attitude

Participate in on-call and after-hours support schedules

Required Skills:

Excellent communications skills in English, both verbal and written are required

In-depth knowledge and experience with troubleshooting of workstations, printers, and other client hardware; Microsoft Windows Operating Systems (Win10), Microsoft Office (O365) and MAC OS X.

Solid understanding and experience with general TCP/IP connectivity issues in a LAN/WAN/VPN/Internet environment

Experience at a geographically diverse mid-sized company working with remote offices and teams

Able to demonstrate good time management and prioritization

Ability to clearly and concisely communicate technical information to non-technical users at all organizational levels, including provide user training or presentation

Must work well in collaborative work environment

Must be able to take direction remotely and adhere to standard operating procedures and po

Experience : 2 - 4 Years

No. of Openings : 02

Education : Any Bachelor Degree

Role : IT Support Engineer

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India