International Customer Support Executive - Delhi NCR

International CSE (Customer Support Executive+ Upselling)

Candidate will be entitled with Online Leads of Interested customers.

— Candidate will have to make call to Interested customers

— Explain the product details/offers/benefits to the customers

— Convert interested customers into sale & guide to make online payment or visit

— Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Clarify customer requirements; probe for and confirm understanding of requirements or problem.

— Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs.

Work Location: Azadpur(GT Road)

Night shift Timing :-

6:00pm to 3:00AM, 7:00pm to 4:00am / 9am to 6am (Both side can and meal facility)

Experience: Min. 1 year in any international process

Unlimited incentives

Candidates should be presentable

Excellent communication skills

Age below 32 years

Candidates must have their experience documents

Responsibilities:

Make inbound and outbound calls and chat with customer to promote and sell a product or service.

Create, maintain and update database of customers with complete information and emails. Consolidate existing customer base while building new customer base.

Monitor competitor€™s products or services and create selling strategies for own products or services.

Handle customer needs and requirements.

Respond to customer inquiries and resolve.

· You will get the generated leads and convert into sales

Must Have Minimum Requirements

· Any graduate or an undergraduate can apply with min. experience of 1 TO 2 year.

· Experience of handling an client€™s outbound calls or product sale.

· Exceptional interpersonal skills.

· Excellent communication and interpersonal skills: Good verbal communicator and presenter

· Self-motivated and positive.

· Good Convincing power.

• Experience

  1 - 2 Years

• No. of Openings

  10

• Education

  Graduate (B.A)

• Role

  International Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office

• Face interview location

  Delhi ,azadpur,GT road