Hotel managers make sure hotel facilities, such as accommodation, conference rooms, catering and sports amenities, are operational and safe on a day-to-day basis. They supervise hotel staff, set up systems to keep services running smoothly and resolve problems.
The duties and the amount of customer or staff contact vary according to the size of employer: managers in larger hotels may be mostly office-based, whereas managers of smaller establishments often have frequent contact with both customers and employees.
Typical responsibilities include:
recruiting, training and supervising staff
promoting and marketing the business, including developing ways to attract new customers
managing budgets
maintaining statistical and financial records
planning maintenance work, events and room bookings
liaising with maintenance and other specialist contractors
meeting guests and responding to complaints and queries
handling customer complaints and queries
ensuring compliance with health and safety legislation and licensing laws.