Guest Service Associate

Guest Services Associate

Location: NGage Club, RMZ One Paramount, Porur

Summary:

The Guest Services Associate at NGage Club, RMZ One Paramount, Porur, ensures exceptional guest experiences. This role involves welcoming guests, managing memberships, reservations, and resolving issues.

Responsibilities:

1. Guest Engagement:

- Greet guests warmly and assist with inquiries.

- Address guest concerns promptly and courteously.

2. Membership Services:

- Provide membership details and assist with enrollment.

- Maintain accurate membership records.

3. Reservation Management:

- Handle amenity and event reservations efficiently.

4. Problem Resolution:

- Effectively resolve guest issues and escalate when necessary.

5. Facilities and Amenities:

- Maintain a clean, organized club environment.

6. Event Support:

- Assist in planning and executing club events.

7. Administrative Tasks:

- Perform data entry, filing, and billing tasks.

8. Team Collaboration:

- Collaborate with other departments for a seamless guest experience.

Qualifications:

- High school diploma or equivalent; bachelor's degree preferred.

- Prior guest services or hospitality experience is a plus.

- Strong communication, organization, and problem-solving skills.

- Computer proficiency.

- Detail-oriented and customer-focused.

Join NGage Club in RMZ One Paramount, Porur, and be part of a team dedicated to providing exceptional service in a luxurious environment. To apply,

• Experience

  1 - 7 Years

• No. of Openings

  1

• Education

  Graduate

• Role

  Guest Service Associate

• Industry Type

  Hotel / Travel / Airline / Hospitality

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office