Guest Service Associate

  • icon job experience 1 - 7 Years
  • icon job opening 1 Openings
  • icon salary Not Disclosed
  • icon job location Chennai

Key Skills

Hospitality Executive Hospitality Manager Club Manager Hotel Manager Guest Relation Executive Guest Services Guest Service Officer

Job Description

**Guest Services Associate**

**Location:** NGage Club, RMZ One Paramount, Porur

**Summary:**

The Guest Services Associate at NGage Club, RMZ One Paramount, Porur, ensures exceptional guest experiences. This role involves welcoming guests, managing memberships, reservations, and resolving issues.

**Responsibilities:**

1. **Guest Engagement:**

- Greet guests warmly and assist with inquiries.

- Address guest concerns promptly and courteously.

2. **Membership Services:**

- Provide membership details and assist with enrollment.

- Maintain accurate membership records.

3. **Reservation Management:**

- Handle amenity and event reservations efficiently.

4. **Problem Resolution:**

- Effectively resolve guest issues and escalate when necessary.

5. **Facilities and Amenities:**

- Maintain a clean, organized club environment.

6. **Event Support:**

- Assist in planning and executing club events.

7. **Administrative Tasks:**

- Perform data entry, filing, and billing tasks.

8. **Team Collaboration:**

- Collaborate with other departments for a seamless guest experience.

**Qualifications:**

- High school diploma or equivalent; bachelor's degree preferred.

- Prior guest services or hospitality experience is a plus.

- Strong communication, organization, and problem-solving skills.

- Computer proficiency.

- Detail-oriented and customer-focused.

Join NGage Club in RMZ One Paramount, Porur, and be part of a team dedicated to providing exceptional service in a luxurious environment. To apply,

Experience : 1 - 7 Years

No. of Openings : 1

Education : Any Bachelor Degree

Role : Guest Service Associate

Industry Type : Hotel / Restaurant / Hospitality

Gender : Female

Job Country : India

About NGage Club

The Box Office at N'Gage Club is the premier destination for intense team sports and recreation. Our 13,000 sqft play arena is equipped with stadium lighting, designed for futsal and box cricket, making it the perfect spot for a fun and competitive game. Come join us at N'Gage Club and experience the thrill of our Box Office.
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