key responsibilities:
1. assisting passengers during check-in and boarding processes: you will be responsible for helping passengers check-in for their flights, assisting with boarding procedures, and ensuring a smooth and efficient process at the airport.
2. handling baggage and cargo: you will be required to handle luggage and cargo, ensuring they are properly loaded onto the aircraft and delivered to the passengers' destinations.
3. coordinating with airline crew and ground staff: you will work closely with the airline crew and other ground staff to ensure all operations run smoothly and efficiently.
4. providing customer service: you will be the face of the airline, so excellent customer service skills are essential. you will need to assist passengers with any queries or issues they may have.
5. ensuring safety and security procedures are followed: safety is a top priority in the aviation industry. you will need to adhere to all safety and security procedures to ensure the well-being of passengers and staff.
required skills and expectations:
1. excellent communication skills: you must have strong verbal communication skills to interact with passengers and colleagues effectively.
2. ability to work in a fast-paced environment: the aviation industry is fast-paced and constantly changing. you should be able to work well under pressure.
3. attention to detail: handling luggage and cargo requires attention to detail to ensure everything is properly accounted for and loaded correctly.
4. customer service orientation: a friendly and helpful attitude towards passengers is crucial for this role.
5. ability to work in a team: you will need to collaborate with other ground staff members and airline crew, so being a team player is essential.