**what to expect from the role** • hands-on experience with support and guidance to customers. • exposure to customer service, management, and effective communication. • exposure to the field of customer service and all its facets. **responsibilities** • greet and welcome guests as they come and go. • be professional and pleasant while interacting with guests. • handle queries and address complaints. • attend phone calls and redirect them to the appropriate line. • take messages and pass them on to the receiver. • regularly check and sort emails. • maintain a filing system of all required documents. **requirements** • any 12th pass candidate with first class (maths is mandatory). • prior experience in customer service as a receptionist, front desk representative, or relevant position will be a plus point. • must know how to use office machinery like a printer, etc. • basic computer knowledge (ms office) • good multitasking, time management, and organizational skills. • customer-oriented and professional attitude.