Hiring For Field Executive

Loan Recovery Agent - Field Job Description

A Loan Recovery Agent (Field Executive) is responsible for visiting customers who have overdue loan payments and helping the company recover outstanding amounts while following company policies and legal guidelines.

Key Responsibilities

- Visit customers at their registered/residential/business addresses for payment follow-up.

- Contact customers regarding overdue EMIs and outstanding loan amounts.

- Explain the overdue amount, payment options, and applicable company procedures.

- Negotiate payment commitments and follow up on promised payment dates.

- Collect payments through approved company channels and provide proper acknowledgment.

- Maintain accurate records of customer visits, discussions, and payment commitments.

- Submit daily/weekly field visit and recovery reports to the supervisor.

- Coordinate with the collection team and branch office regarding difficult or disputed accounts.

- Handle customer queries professionally and escalate complaints when required.

- Meet assigned recovery targets while maintaining professional and respectful behavior.

- Follow all company policies, customer-protection requirements, and applicable laws.

Required Skills

- Good communication and convincing skills.

- Comfortable with field travel and meeting customers.

- Basic knowledge of smartphones, apps, and data entry.

- Ability to handle difficult conversations calmly.

- Basic knowledge of Hindi/Punjabi/English can be useful depending on the location.

- Two-wheeler and valid driving licence may be preferred for field work.

Typical Job Profile

Position: Loan Recovery Agent / Field Collection Executive

Department: Collections / Recovery

Work Type: Field-based

Experience: Freshers may be eligible; experience in banking, finance, sales, or collections is an advantage.

Reporting: Collection Officer / Branch Manager / Collection Manager.

• Experience

  1 Years

• No. of Openings

  5

• Education

  12th Pass

• Role

  Field Executive

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  Male

• Age Limit

  23 - 33 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Petrol Allowance