Customer Support

Industry- Fintech

candidate must know Hindi and English language.

Job Description:

€¢ Manage Incoming mails and outbound calls to resolve queries to perfection.

€¢ Identify and assess customers€™ needs to achieve satisfaction

€¢ Build sustainable relationships and trust with customer accounts through open and interactive

communication

€¢ Provide accurate, valid, and complete information by using the right methods/tools

€¢ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow

up to ensure resolution

€¢ Keep records of customer interactions, process customer accounts and file documents

€¢ Follow communication procedures, guidelines, and policies

€¢ Take the extra mile to engage customers

• Experience

  1 - 2 Years

• No. of Openings

  2

• Education

  Graduate (B.A, B.B.A, B.C.A, B.Com, B.Sc)

• Role

  customer support

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office