Customer Support Executive

SKS Enterpprises

job title - customer support executive

location - bangalore

role - permanent

fluency in hindi and english mandatory

willing to work in rotational shifts

work from office

what will you get to work on?

• provide world class customer support through emails, phone calls and chats.

• help in improving processes which always optimize better customer experience.

• collaborate with stakeholders and work towards any solution ideal for the issue.

• must gain product understanding for assisting customers thoroughly to resolve their issues.

• understand customer pain points and highlight their feature requests to improve the

product.

required skills:

• very strong written and verbal presentation/communication skills.

• should be an active listener.

• enthusiastic and energetic - willing to work in a dynamic and fast-growing start-up.

• ability to maintain high standards of work, in high-pressure situations

• identify customer’s needs, clarify information, research every issue and provide solutions

and/or alternatives.

• experience tracking and analyzing case progress.

• 2-4 years of work experience.

• willing to learn new things and pro-activeness.

• experience of working on fresh desk and dialers is a plus.

• ability to multi-task, organize, and prioritize work.

• highly customer centric.

• immediate joiners are preferred

• Experience

  2 - 5 Years

• No. of Openings

  10

• Education

  B.A, B.B.A, B.C.A, B.Com, Diploma, Higher Secondary

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office