Woodrock Infotech Pvt.Ltd.

Poddar Nagar, Kolkata

We are looking for a Customer Support Executive to join our team in Kolkata. This role is perfect for individuals who are eager to start their careers in customer service and have a passion for helping others.**Key Responsibilities:**- **Assist Customers:** Provide accurate information and support to customers regarding products and services through phone, email, or chat.- **Resolve Issues:** Identify and troubleshoot customer problems, ensuring timely and effective solutions to enhance satisfaction.- **Record Interactions:** Keep detailed records of customer interactions, feedback, and inquiries to help improve service quality.- **Follow Up:** Reach out to customers after resolving their issues to ensure they are satisfied with the outcome and to gather feedback.- **Collaborate with Teams:** Work closely with other departments to address customer concerns and stay updated on product knowledge.**Required Skills and Expectations:**- **Communication Skills:** Strong verbal and written communication skills are crucial for clearly conveying information and understanding customer needs.- **Problem Solver:** Ability to analyze issues and provide solutions while maintaining a positive attitude even in challenging situations.- **Team Player:** Demonstrate a willingness to work collaboratively with team members to achieve shared goals.- **Adaptable:** Be open to learning new skills and adjusting to changes in workload or processes as needed.- **Technical Proficiency:** Basic computer skills to navigate customer support software and other online tools comfortably.Candidates should be male, have completed their 12th grade, and have 0 to 1 year of experience. This position requires a full-time commitment and will be based in the office.

Full -Time Job OpportunityJob Title: Customer support associateSalary: 11,000 - 18,000 per monthWorking Days: 6 days a weekWorking Hours: [9 hours, 8Am - 10 pm hours per day]Job Description:We're looking for a Full-time customer support executive to join our team. The ideal candidate will have excellent communication skills, basic computer knowledge, and be able to work 6 days a week.Responsibilities:- HS / Graduation candidates are welcome to apply- handling customer queries, data entry, administrative tasks, etc.]- Freshers and experienced both can applyRequirements:- HSC/graduate, basic computer skills, ]- Excellent communication and interpersonal skills- Ability to work independently and as part of a team- 6 days a week availabilityBenefits:- Competitive salary package- Opportunity to work with a dynamic team- Flexible working hours- Drop facility availableHow to Apply:If you're a motivated and enthusiastic individual looking for a full-time opportunity, please send your resume and a brief introduction to whatsapp number8287745302. We look forward to hearing from you

Woodrock Infotech is Conducting Walk in Interview for following: Role: Customer Support Associate (CSA) Job Location: KolkataHiring immediate joiners Mode of Work: *Work from Office* - Training and Job both. Process- Inbound Customer Service.Job Profile Have to handle customer queries.Criteria Candidates should be fluent in English, Hindi languages and well in Typing speed also. Minimum 12th pass or any graduate candidates can apply. Work Timing: Rotational (9 Hrs of Work) Salary: Upto 18k CTC /Salary no bar for eligible candidates. Week off- Any 1-day week off (Rotational) Location details for Walk In interview: Fitway Enclave, DN BLOCK, 12, Street Number 18, DN Block, Sector V, Bidhannagar, Kolkata, West Bengal 700091Interview Timings: 10am-7pmInterested candidates please contact @9836272131 or email kathakali.rahman@woodrockgroup.in