Customer Support Executive

T&A solutions

The Job Role and Responsibilities

Answer customer emails regarding product issues, order processing, invoicing service and general client concerns.

Analyze active application files on a regular basis and recommend solutions to speed up the process.

Responsible for a high level of professionalism with clients and working to establish a positive rapport with every client.

Update customer information in the customer service database during and after each call.

Work with the management team to stay updated on product information and be informed of any changes in customer policies.

Complete applications in a timely manner.

Answer calls professionally to provide information about products and services.

Keep records of customer interactions and transactions, recording details of inquiries.

Follow up to ensure that appropriate actions were taken on customers requests.

Refer unresolved customer grievances or special requests to designated departments for further investigation.

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Experience : 0 - 4 Years

No. of Openings : 10

Education : Diploma, Advanced/Higher Diploma, Any Bachelor Degree, B.A, Post Graduate Diploma

Role : Customer Support Executive

Industry Type : FMCG / Food / Beverages

Gender : [ Male / Female ]

Job Country : India