Looking For Customer Support Executive (Female Candidates Preferred)

K9HR SOLUTIONS, Varsha Dabhi(HR Recruiter - Mo. No. | Email ID: ) is looking for dedicated Customer Support Executive to join our team in Rajkot, India. The ideal candidate will have a post-graduate degree and 1 to 2 years of experience in customer service. This full-time position requires a female candidate to provide efficient support and enhance customer satisfaction.

Key Responsibilities:

- Respond to Customer Inquiries: Address customer questions and concerns through various communication channels, ensuring that all issues are resolved promptly and professionally.

- Provide Product Information: Educate customers about our products and services, ensuring they have a clear understanding of features, benefits, and usage.

- Manage Customer Complaints: Handle and resolve customer complaints with empathy and professionalism, striving to maintain a positive relationship and achieve customer satisfaction.

- Maintain Records: Keep accurate records of customer interactions, feedback, and issues in our database to help improve service quality.

- Collaborate with Team: Work closely with other team members to share insights and improve overall service delivery.

Required Skills and Expectations:

The ideal candidate should have excellent communication skills, both verbal and written, to interact effectively with customers. Strong problem-solving abilities and a customer-centric approach are essential for this role. A good understanding of computer systems and familiarity with customer relationship management (CRM) software will be advantageous. You should also be detail-oriented, capable of managing multiple tasks, and be a team player who can work in a dynamic office environment.

• Experience

  1 - 2 Years

• No. of Openings

  02

• Education

  Post Graduate (M.B.A/PGDM)

• Role

  Customer Support Executive

• Industry Type

  Manufacturing / Production / Quality

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Flexible Working Hours, Mobile Allowance

• Face Interview Location

  712, Dwarika Pride B/s, Sadbhavna Hospital, Nr Ramapir Circle, 150 Feet Ring Rd, Rajkot, Gujarat 360007