Freshers & Experience || Full Time || Customer Support Executive

As a Customer Support Executive, you will play a crucial role in ensuring customer satisfaction through effective communication and problem-solving. Key Responsibilities:- Respond to Customer Inquiries: Handle incoming calls and s from customers, providing timely and accurate information to address their questions.- Resolve Customer Issues: Actively troubleshoot and resolve any problems customers may experience with our products or services, ensuring a quick and effective solution.- Maintain Customer Records: Update and manage customer information in our database to ensure that records are accurate and up-to-date for future reference.- Provide Product Information: Offer detailed information about our products and services, helping customers make informed decisions and enhancing their overall experience.- Follow Up on Customer Feedback: Engage with customers to collect feedback and suggestions, using this information to help improve service quality continuously.Required skills and expectations include:- Excellent Communication Skills: A strong ability to communicate clearly and professionally, both verbally and in writing, is essential for interacting with customers effectively.- Problem-Solving Ability: A proactive approach to identify issues and find solutions quickly, helping to resolve customer concerns satisfactorily.- Team Player: Willingness to collaborate with colleagues and support each other in achieving team goals while maintaining a positive work environment.- Basic Computer Skills: Familiarity with using computers and software applications to manage customer interactions and update records.- Adaptability: A flexible attitude towards change and the ability to handle multiple tasks efficiently in a fast-paced environment. Ideal candidates will be enthusiastic and eager to learn, possessing a customer-first mentality to drive satisfaction.

• Experience

  0 - 1 Years

• No. of Openings

  4

• Education

  Graduate (B.C.A, B.B.A, B.Com, Vocational Course, Professional Degree, Certificate/Diploma/Others)

• Role

  Customer Support Executive

• Industry Type

  IT-Hardware & Networking

• Gender

  [ Male / Female ]

• Age Limit

  18 - 29 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Overtime Pay, Annual Bonus, PF, Travel Allowance (TA), Petrol Allowance, Health Insurance, ESI