Hiring Fresher - Customer Support Executive - Bhubaneswar

Key responsibilities:

1. Respond to customer inquiries: You will be responsible for promptly and effectively addressing customer questions and concerns via phone, email, or chat.

2. Provide product information: You will need to have a good understanding of the company's products and services to assist customers with their queries.

3. Resolve customer complaints: Handling customer complaints professionally and finding suitable solutions to ensure customer satisfaction.

4. Update customer records: Maintaining accurate and up-to-date customer information in the database.

5. Work collaboratively: Coordinate with other team members to ensure efficient resolution of customer issues.

Required skills and expectations:

1. Excellent communication skills: Strong verbal and written communication skills are essential for interacting with customers effectively.

2. Problem-solving abilities: You should be able to analyze customer issues and provide appropriate solutions efficiently.

3. Empathy and patience: Demonstrating empathy towards customers and maintaining a calm demeanor while handling complaints.

4. Basic computer skills: Proficiency in using Microsoft Office and ability to learn new software quickly.

5. Customer-oriented mindset: A focus on delivering exceptional customer service and a willingness to go the extra mile to assist customers.

• Experience

  0 - 4 Years

• No. of Openings

  10

• Education

  12th Pass

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Bhubaneswar