Urgent Requirement For Customer Support Executive

Roles & Responsibility

. Answer customer inquiries and resolve issues by maintaining a positive and professional demeanour.

• Researching required information using available resources.

• Handling and resolving customer complaints regarding product sales to customer service problems.

• Provide product and service information.

• Processing forms, orders, and applications requested by the customers.

• Identifying, escalating priority issues and reporting to the management as needed.

• Following up complicated customer calls where required.

• Completing call notes and call reports as necessary and updating them in the CRM.

• Obtaining and evaluating all relevant data to handle complaints and inquiries.

• Documenting details of comments, inquiries, complaints, and actions taken.

• Managing administration, communicating and coordinating with internal / external departments.

• Other duties as assigned

• Experience

  0 - 3 Years

• No. of Openings

  60

• Education

  12th Pass

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office