Customer Service Customer Care Customer Support
Roles & Responsibility
. Answer customer inquiries and resolve issues by maintaining a positive and professional demeanour.
Researching required information using available resources.
Handling and resolving customer complaints regarding product sales to customer service problems.
Provide product and service information.
Processing forms, orders, and applications requested by the customers.
Identifying, escalating priority issues and reporting to the management as needed.
Following up complicated customer calls where required.
Completing call notes and call reports as necessary and updating them in the CRM.
Obtaining and evaluating all relevant data to handle complaints and inquiries.
Documenting details of comments, inquiries, complaints, and actions taken.
Managing administration, communicating and coordinating with internal / external departments.
Other duties as assigned
Experience : 0 - 3 Years
No. of Openings : 60
Education : Higher Secondary
Role : Customer Support Executive
Industry Type : Call Centre / BPO / KPO / ITES / LPO
Gender : Female
Job Country : India
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