Urgent Requirement For Customer Support Executive

Conwar Hire Services

Roles & Responsibility

. Answer customer inquiries and resolve issues by maintaining a positive and professional demeanour.

Researching required information using available resources.

Handling and resolving customer complaints regarding product sales to customer service problems.

Provide product and service information.

Processing forms, orders, and applications requested by the customers.

Identifying, escalating priority issues and reporting to the management as needed.

Following up complicated customer calls where required.

Completing call notes and call reports as necessary and updating them in the CRM.

Obtaining and evaluating all relevant data to handle complaints and inquiries.

Documenting details of comments, inquiries, complaints, and actions taken.

Managing administration, communicating and coordinating with internal / external departments.

Other duties as assigned

Experience : 0 - 3 Years

No. of Openings : 60

Education : Higher Secondary

Role : Customer Support Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Female

Job Country : India