Hiring for Customer Support Executive

ASD INDIA SERVICES

Customer Interaction:

Respond promptly and professionally to customer inquiries via phone, email, chat, and other communication channels.

Provide accurate information about products/services, pricing, and policies.

Assist customers in troubleshooting issues and resolving problems effectively.

Problem Resolution:

Investigate and analyze customer issues, identifying root causes and implementing solutions.

Collaborate with other departments to resolve complex problems and ensure a seamless customer experience.

Product Knowledge:

Stay up-to-date on product features, enhancements, and updates.

Educate customers on how to use our products/services to maximize their satisfaction.

Documentation:

Maintain detailed and accurate records of customer interactions, feedback, and resolutions.

Provide insights to the team regarding recurring issues and improvement opportunities.

Customer Feedback:

Collect and document customer feedback to identify areas for improvement in our products/services and support processes.

Collaborate with the product and development teams to communicate customer insights.

Experience : 0 - 1 Years

No. of Openings : 60

Education : Higher Secondary, Secondary School, Diploma, Any Bachelor Degree, B.Com

Role : Customer Support Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India