Customer Service Representative

Sunshine

Airport customer service representatives are responsible for working on the phone and in person to provide information about travel plans for customers. This could involve giving the customer information about arrival and departure times, reserving tickets with a particular airline, and a wide variety of other topics.

Available Job Location : Delhi, Patna, Darbhanga, Lucknow, Varanasi, Kanpur, Ranchi, Deoghar, Kolkata, Bhubaneswar, Bhopal, Indore.

JOB RESPONSIBILITIES

The following responsibilities are associated with this job role:

Assist passengers with self-service check-in kiosks

Inspect and verify passenger documentation

Issue boarding passes and reschedule passengers affected by flight interruptions or

cancellations

Manage passenger baggage processing including handling and fee calculation if applicable

Assist passengers as needed through arrival and check in processes including support for

passengers with special requirements such as unaccompanied minors (UM), VIP passengers

and passengers needing wheelchair assistance

Direct passengers through Customs, Immigration, and quarantine as required

Make public address announcements as required

Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers and gate

checked bags (cleared through security) are made available for loading upon departure and

delivery to passengers upon arrival

Comply with all UK/Ireland/EU legislation as well as airport authority and carrier security

requirements

Comply with Swissport Standard Operating Procedures (SOPs)

Criteria needed for this job

Age : 18 years to 28 years

Qualification: 12th Pass or Above

Male and Female both can apply.

Communication: Good in Hindi and English

Salary: 21,000/- to 25,000

Experience : 0 - 1 Years

No. of Openings : 19

Education : Higher Secondary

Role : Customer Service Representative

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India