bigfix

Arumbakkam, Chennai

Coordinate between store, HO and service dept to ensure proper execution of the orders and highest level of customer satisfaction. Working together with R&D to develop a fitting solution to the challenge Tie ups with OEMs, E-care partners and Express partners, etc. Creating awareness with the prospective buyers of your technology and what it could mean to them. Lead generation & opportunity funnel creation through established contact sources, cold mailing and social media promotions. Approaching the market with an exploring and learning mindset in order to capture and uncover challenges that could be tackled with the companys technological capabilities. Customer Relationship building and establishing contact networks. Direct Selling of our range of services to our partners. Guiding and training signed up partners on how to use our app for streamlined lead allocations. Generate and achieve conversion targets for the territory. Ensuring brand hygiene.

Coordinate between store, HO and service dept to ensure proper execution of the orders and highest level of customer satisfaction. Working together with R&D to develop a fitting solution to the challenge. Maintaining our tie ups with OEMs, E-care partners and Express partners, etc. Creating awareness among the above mentioned of our technology and what it could mean to them. Lead conversion & opportunity funnel creation through established contact sources, cold mailing and social media promotions. Approaching the market with an exploring and learning mindset in order to capture and uncover challenges that could be tackled with the companys technological capabilities. Customer Relationship building and establishing contact networks. Direct Selling of our range of services to our partners. Guiding and training signed up partners on how to use our app for streamlined lead allocations. Generate and achieve conversion targets for the territory. Ensuring brand hygiene

Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share with our Product, Sales and Marketing teams

Assist in the formulation of strategies to build a lasting digital connection with consumers. Plan and monitor the ongoing company presence on social media (Twitter, Facebook etc.). Launch optimized online adverts through Google Adwords, Facebook etc. to increase company andbrand awareness.Be actively involved in SEO efforts (keyword, image optimization etc.).Prepare online newsletters and promotional emails and organize their distribution through various channels. Provide creative ideas for content marketing and update website.Collaborate with designers to improve user experience. Measure performance of digital marketing efforts using a variety of Web analytics tools (GoogleAnalytics, WebTrends etc.).Acquire insight in online marketing trends and keep strategies up-to-date.Qualifications:

Coordinate order processing, delivery and returns of customer orders. Coordinate with other teams on the execution of brand, marketing and e-commerce activities. Ensure the fulfilment of customers' orders via store pick of delivery service. Identify and maintain strategic business partnerships. Manage the service quality and customer satisfaction. Observe the sales, promotions, marketing and social media activities over digital platforms. Prepare insights report on the data-mining outcome. Promote good service performance. Implement new business collaboration plans.