Customer Service Representative

Vlebazaar

Job Description: Customer Care Service

Position: Customer Care Service Representative

About the Company:

VLEBazaar is a rapidly growing e-commerce platform based in India, established in 2015. As one of India's top 100 startups, VLEBazaar aims to provide high-quality products at affordable prices, even in rural areas. We are currently seeking dedicated and customer-focused individuals to join our team as Customer Care Service Representatives.

Roles & Responsibilities:

1. Handle Customer Inquiries: Respond promptly to customer inquiries and provide accurate information about products.

2. Resolve Issues: Address and resolve customer complaints and concerns in a professional and empathetic manner.

3. Order Processing: Assist customers with placing orders, processing payments, and updating order status.

4. Product Knowledge: Develop a comprehensive understanding of VLEBazaar's product catalog.

5. Communication: Communicate effectively with customers.

Requirements:

- Excellent communication skills, both verbal and written.

- Familiarity with e-commerce platforms and customer relationship management.

- Graduation in any discipline (prior customer service experience is a plus but not mandatory).

- Basic computer and internet skills.

- Willingness to work at the company's office location in Gurugram, Haryana.

Salary Range: INR 12,000 to INR 15,000 per month (based on experience and performance)

Office Location:

Block X, 52, DLF Cyber City, Gurugram, Haryana,

Experience : 0 - 2 Years

No. of Openings : 4

Education : Secondary School

Role : Customer Service Representative

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India