Freshers For Customer Service Representative - Navi Mumbai

NAVIR CONSULTANTS

0 - 2 Years
20 Openings
1.3 - 2.5 Lac/Yr
Posted 1 days ago
Face-to-Face interview
Ghansoli, Navi Mumbai

Key Skills

Customer Relationship Outbound Calling Inbound Customer Service Voice Process Good Communication

Apply

Job Description

We are looking for a Customer Care Executive to join our team at ALTRUIST TECHNOLOGIES PVT LTD. The role offers - and involves managing customer calls delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for carrer growth.

Key responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer enquiries, complaints and concerns with a problem - solving mindset.

Log customer interactions and trust follow -ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.