Burgundy Hospitality Pvt Ltd

Santacruz West, Mumbai

Position Customer Service RepresentativeAs the Customer Service Executive, you will be responsible for managing and maintaining customer satisfaction. An outstanding customer service executive should possess a proven record of accomplishment of successful customer service and management skills. Along with the team, you will be responsible for ensuring that the customer experience delivers the brand values. Duties & Responsibilities Educating customers by presenting and explaining retail products, answering queries, and helping customers make selections by building customer confidence and offering suggestions/opinions - Replenishing retail shelves as per store requirement - Managing store visual merchandising and managing customer billing and gift-wrapping - Maintaining the Daily/Weekly/Monthly inventory records and supporting the Store Manager in stock reconciliations - Maintaining a safe and healthy work environment - Following the cleaning and hygiene guidelines set by the store Candidate Qualifications & Skill Requirements Candidate should ideally have 2- 3 years of experience in the similar profile - Graduate in any stream. Hotel Management qualification/ course will be an added advantage. - Experience in a retail setting will be an added advantage as well as an experience in luxury retail or hospitality - Good written and verbal communication skills - Ability to work well under pressure - Flexible and works well with a team - Ability to multitask Reporting Manager: Store Manager

Duties & ResponsibilitiesPreparing hot and cold beverages and food products as per the defined SOP.Following the defined steps of guest service.Maintaining the cleaning & hygiene aspects of the store .Following the cleaning and hygiene guidelines set by the store .Managing product hygiene and expiry Managing store visual merchandising.Having basic knowledge about coffee beans and coffee machine.Having knowledge about the food safety rules and demonstrating them while working Handling the basic level product-related complaints as the per process.Maintaining the Daily/Weekly/Monthly inventory records.Supporting the Store Manager in stock reconciliations.Maintaining a safe and healthy work environment.Candidate Qualifications & Skill Requirements:Candidate should ideally have 2- 3 years of experience in the similar profileGraduate in any stream. Hotel Management qualification/ course will be an added advantage.Experience in a retail setting will be an added advantage .Good written and verbal communication skills.Ability to work well under pressure.Flexible and works well with a team.Ability to multitask.Experience in luxury retail or hospitality.Reporting Manager - Store Manager