Customer Service Executive

Bayleaf HR Solutions limited

contact centre operations

position designation executive – contact center

function – general insurance– contact centre

reports to dy. manager / assistant manager /sr. executive

company future generali india insurance co. ltd

position requirements & responsibilities

aspiring professionals with good communication skills who are enthusiastic, youthful (by character and not necessarily age), enjoy serving customers and are eager to make a career in customer service.

position responsibilities • provide excellent customer support on inbound calls related to general insurance or service related outbound calls (no sales target)

• utilize available knowledge resources and systems to educate the callers and resolve their concerns.

• accurately document the interactions and ensuring fulfilment of any follow-up commitments.

• ensure adherence to defined processes and required verbatim

• undergo periodic trainings and certifications

• work in rotational shifts & days (9 hours shift, 7 week offs in a month).

o late/night shifts for men only.

o for ladies earliest shift-start time would be 7:00 am and latest end-time 9:00 pm.

profile

qualifications and experience graduates/undergraduates preferably with contact center background/ insurance/ banking background.

fresher are also welcome

competencies required

language & communication skills:

• good command of english and hindi.

• capable to document customer conversation in system

• knowledge of south indian languages would be added advantage.

technical skills:

• basic computer & internet literacy and able to learn insurance & crm systems.

• ms office proficiency will be an added advantage

personality and attitudes

• positive, service-oriented attitude

• team player with readiness to go the extra-mile

• ability to work under pressure and handle irate customers

• quality consciousness

• willingness to learn & upgrade ones skills regularly

• Experience

  0 - 1 Years

• No. of Openings

  2

• Education

  B.Com, M.B.A/PGDM

• Role

  Customer Service Executive

• Industry Type

  Banking / Financial Services / Stock Broking

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office