Customer Service Voice Process

Job Description for CRE-SERVICE

Position Description

CRE Service SMR / PSF

Department: Service

THIS POSITION REPORTS TO: CRM Service

Qualification: Graduate.

EXPERIENCE (NO OF YEARS): 1-2years Plus in Automobile Industry

SPECIFIC KNOWLEDGE:

(SKILLS / LANGUAGE ETC.) Knowledge about fault detection in

Automobile industry, Communication skills, Customer service s kills, Administrative abilities,

Decision-making ability

Languages – Proficient in English, Hindi and the local language

Maintain Customers Data Base

•Workshop Customers data to be maintained with correct and latest account details

(Contact no. contact person name, s, bill to account, etc.).Scheduling an Appointment

• Accept service booking and register in the appointment sheet.

• Accepted appointments to be informed to respective Service Advisors, Service Manager and Parts department.

• Making a prior call for reconfirmation of appointments. Welcome and greet customers

• Customers arrived at reception to be greeted and introduce to respective service advisors in case all service advisors are busy.

Preparing Analysis

• Vehicles which have not visited last two years to be extracted e Dealer and inform to the Service Manager.

• Instant feedback analysis to be done.

• Service follow up analysis to be done.

• Root cause analysis to be given to Service Manager.

Contact person Richa Malekar

• Experience

  2 - 8 Years

• No. of Openings

  10

• Education

  12th Pass

• Role

  Customer Service Executive

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office