Customer Service Voice Process

kaarquest

job description for cre-service

position description

cre service smr / psf

department: service

this position reports to: crm service

qualification: graduate.

experience (no of years): 1-2years plus in automobile industry

specific knowledge:

(skills / language etc.) knowledge about fault detection in

automobile industry, communication skills, customer service s kills, administrative abilities,

decision-making ability

languages – proficient in english, hindi and the local language

maintain customers data base

•workshop customers data to be maintained with correct and latest account details

(contact no. contact person name, e-mail ids, bill to account, etc.).scheduling an appointment

• accept service booking and register in the appointment sheet.

• accepted appointments to be informed to respective service advisors, service manager and parts department.

• making a prior call for reconfirmation of appointments. welcome and greet customers

• customers arrived at reception to be greeted and introduce to respective service advisors in case all service advisors are busy.

preparing analysis

• vehicles which have not visited last two years to be extracted e dealer and inform to the service manager.

• instant feedback analysis to be done.

• service follow up analysis to be done.

• root cause analysis to be given to service manager.

contact person richa malekar

• Experience

  2 - 8 Years

• No. of Openings

  10

• Education

  Higher Secondary, Any Bachelor Degree

• Role

  Customer Service Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office