Job Description for CRE-SERVICEPosition DescriptionCRE Service SMR / PSFDepartment: ServiceTHIS POSITION REPORTS TO: CRM ServiceQualification: Graduate.EXPERIENCE (NO OF YEARS): 1-2years Plus in Automobile IndustrySPECIFIC KNOWLEDGE:(SKILLS / LANGUAGE ETC.) Knowledge about fault detection inAutomobile industry, Communication skills, Customer service s kills, Administrative abilities,Decision-making abilityLanguages Proficient in English, Hindi and the local languageMaintain Customers Data BaseWorkshop Customers data to be maintained with correct and latest account details(Contact no. contact person name, e-mail ids, bill to account, etc.).Scheduling an Appointment Accept service booking and register in the appointment sheet. Accepted appointments to be informed to respective Service Advisors, Service Manager and Parts department. Making a prior call for reconfirmation of appointments. Welcome and greet customers Customers arrived at reception to be greeted and introduce to respective service advisors in case all service advisors are busy.Preparing Analysis Vehicles which have not visited last two years to be extracted e Dealer and inform to the Service Manager. Instant feedback analysis to be done. Service follow up analysis to be done. Root cause analysis to be given to Service Manager.Contact person Richa Malekar