Hiring Fresher / Customer Care Executive / 12th Pass

We are looking for a dedicated Customer Service Executive to join our team in Gurgaon. This position is ideal for individuals who are eager to start their career in customer service and have a passion for helping others.

**Key Responsibilities:**

- **Interact with Customers:** Handle customer inquiries via phone, email, or in person, ensuring they receive clear and accurate information about our products and services.

- **Resolve Issues:** Identify customer problems and provide effective solutions, ensuring a high level of customer satisfaction and support.

- **Document Interactions:** Maintain detailed records of customer interactions, including inquiries and complaints, to help improve service quality.

- **Follow-up:** Proactively follow up with customers regarding their issues or requests to ensure timely resolution and to demonstrate excellent service.

- **Provide Feedback:** Share insights and feedback from customers with the management team to drive product improvements and enhance the overall customer experience.

**Required Skills and Expectations:**

- Strong communication skills in English and Hindi, both written and spoken, to interact effectively with customers.

- A good understanding of basic computer skills, which is necessary for managing customer records and using support software.

- Ability to work independently and as part of a team, demonstrating reliability and a positive attitude.

- Problem-solving skills to address customer concerns in a calm and efficient manner.

- Willingness to learn and adapt, as the role may involve dealing with diverse customer needs and various products.

Candidates must hold at least a 12th-grade education and be ready to work from the office in Gurgaon. We welcome fresh graduates and individuals with less than a year of experience to apply.

• Experience

  0 - 1 Years

• No. of Openings

  10

• Education

  12th Pass

• Role

  Customer Service Executive

• Industry Type

  Media / Entertainment / Broadcasting

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Star Mall sector 30, Gurgaon Haryana