B.A Freshers For Customer Support Executive

Lakshmi North East Solutions (LNES)

0 - 3 Years
1 Openings
1.5 - 2.8 Lac/Yr
Posted today
Face-to-Face interview
Guwahati

Key Skills

Customer Support Client Relationship Complaint Handling Conflict Resolution Customer Satisfaction Active Listening Communication Skills Patience Time Management Attention to Detail

Apply

Job Alert Similar Jobs Share

Job Description

- Provide prompt and professional assistance to students and clients via phone, email, and live chat.

- Diagnose and resolve technical issues related to online courses, learning platforms, and IT services.

- Offer detailed information about available IT courses, certifications, and training programs.

- Guide prospective students through the enrollment process, including prerequisites and course selection.

- Gather feedback from students regarding course content, delivery, and overall experience.

- Maintain accurate records of customer interactions, issues reported, and resolutions provided.

- Generate regular reports on support metrics, including response times, resolution rates, and customer satisfaction levels.

- Work closely with the technical support team to address and resolve IT-related issues efficiently.

- Participate in training sessions to stay updated on new courses, technologies, and support tools.

Experience
0 - 3 Years
No. of Openings
1
Education
B.A, B.B.A, B.Com, M.A, M.B.A/PGDM, M.Com
Role
Customer Service Executive
Industry Type
IT-Hardware & Networking / IT-Software / Software Services
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
RG Baruah Rd, near AUNTY SHOP, Bhaskar Nagar, Guwahati, Assam 781021.

About Lakshmi North East Solutions (LNES)

Lakshmi North East Solutions (LNES) is a respected name serving the placement sector of PAN India. This placement firm has carved a niche for itself in the HR industry as well. We are a full-fledged team of professionals engaged in serving everyone by offering various services under the same roof. Lakshmi North East Solutions (LNES) is offering HR consultancy and corporate training in Guwahati and other cities of PAN India. As a recruitment & training solution provider we assist leading corporations to effectively screen and hire right kind of people. Our leading corporate clients include many of worlds best-known recruitment brands.