Customer Service Executive

  • icon job experience 1 - 3 Years
  • icon job opening 10 Openings
  • icon salary 1.8 - 2.5 Lac/Yr
  • icon job posting Posted 3 days ago
  • Telephonic interview Telephonic interview
  • icon job location Malviya Nagar, Delhi

Job Description

Job Title: Customer Service Executive E-commerce

Location: Delhi Location Experience Required: 1 year+ Employment Type: Full-time

Working Days: 6 days a week, rotational off

Shift Timings: Rotational

Job Summary:

We are looking for a dedicated and customer-focused Customer Service Executive to join our e- commerce team. The ideal candidate will have 6 months to 1 year of experience in customer service, preferably in the online retail industry. You will be responsible for handling customer queries, complaints, order tracking, and ensuring a seamless shopping experience for our customers.

Key Responsibilities:

Respond to customer queries via phone, email, chat, and social media in a timely and professional manner.

Resolve product or service problems by clarifying customer complaints, determining the cause, and offering appropriate solutions.

Process orders, forms, applications, and requests accurately.

Coordinate with internal departments (logistics, warehouse, technical, etc.) for order fulfilment and issue resolution.

Follow up with customers to ensure their issues are resolved to satisfaction.

Maintain customer records by updating account information.

Handle return, refund, and exchange requests as per company policy.

Escalate unresolved issues to the appropriate team when necessary.

Provide feedback to the team to improve the overall customer experience.

Requirements:

1 year of experience in a customer service role (e-commerce experience preferred).

Excellent communication skills in English and [mention regional language if applicable].

Strong interpersonal skills and a customer-first attitude.

Proficiency in using CRM tools, ticketing systems, and MS Office.

Ability to multitask and handle high-volume queries during peak periods.

Flexible to work in rotational shifts, weekends, and holidays if required.

Preferred Qualifications:

Bachelors degree in any discipline.

Experience with e-commerce platforms or order management systems.

What We Offer:

Competitive salary

Friendly and collaborative work environment

Training and development opportunities

Career growth in the fast-growing e-commerce industry
  • Experience

    1 - 3 Years

  • No. of Openings

    10

  • Education

    B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed, B.Pharma, B.Tech

  • Role

    Customer Service Executive

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About AK Global Mangaement Services

AK Global has garnered experience in the manpower consultancy, placement in MNCs and Domestic companies and providing technical/soft skill training in organisation and universities. We are committed to transforming and channeling resources in building platforms for success. We collaborate and combine our strengths in facets of manpower, event management, career counselling, and training and development providing a portfolio of services across PAN India Level.
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