Job Title: Customer Service Executive E-commerce
Location: Delhi Location Experience Required: 1 year+ Employment Type: Full-time
Working Days: 6 days a week, rotational off
Shift Timings: Rotational
Job Summary:
We are looking for a dedicated and customer-focused Customer Service Executive to join our e- commerce team. The ideal candidate will have 6 months to 1 year of experience in customer service, preferably in the online retail industry. You will be responsible for handling customer queries, complaints, order tracking, and ensuring a seamless shopping experience for our customers.
Key Responsibilities:
Respond to customer queries via phone, email, chat, and social media in a timely and professional manner.
Resolve product or service problems by clarifying customer complaints, determining the cause, and offering appropriate solutions.
Process orders, forms, applications, and requests accurately.
Coordinate with internal departments (logistics, warehouse, technical, etc.) for order fulfilment and issue resolution.
Follow up with customers to ensure their issues are resolved to satisfaction.
Maintain customer records by updating account information.
Handle return, refund, and exchange requests as per company policy.
Escalate unresolved issues to the appropriate team when necessary.
Provide feedback to the team to improve the overall customer experience.
Requirements:
1 year of experience in a customer service role (e-commerce experience preferred).
Excellent communication skills in English and [mention regional language if applicable].
Strong interpersonal skills and a customer-first attitude.
Proficiency in using CRM tools, ticketing systems, and MS Office.
Ability to multitask and handle high-volume queries during peak periods.
Flexible to work in rotational shifts, weekends, and holidays if required.
Preferred Qualifications:
Bachelors degree in any discipline.
Experience with e-commerce platforms or order management systems.
What We Offer:
Competitive salary
Friendly and collaborative work environment
Training and development opportunities
Career growth in the fast-growing e-commerce industry
Experience
1 - 3 Years
No. of Openings
10
Education
B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed, B.Pharma, B.Tech
Role
Customer Service Executive
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office