Knotify

Tukoganj, Indore

International Voice ProcessJob Responsibilities1. Provide exceptional customer support for networking-related issues via voice and email channels.2. Handle customer inquiries and complaints with a professional and empathetic approach.3. Troubleshoot basic networking issues and provide first-level support.4. Collaborate with teams to resolve customer concerns effectively.5. Document customer interactions and maintain accurate records in the system.6. Work on data-driven modules and prepare reports using Excel.7. Adhere to process guidelines and ensure compliance with SLA (Service Level Agreements).

Mahindra World City-SEZ, 2nd floor, Evolve Building, Jaipur, Rajasthan 302037Process: (US Process) (Back Office)Category- Non-VoiceSalary:- 18,000 ctc (14,450 - In-Hand)Job Title: AssociateShift: US Shift (Night Shift something around 5:30 to 3)A Two-way cab will be provided (only drop within 30 Km).Contractual Job : 6 monthsKey Responsibilities:Administrative Support: Managing correspondence, scheduling meetings, and organizing events. Data Management: Collecting, organizing, and analyzing data to assist in decision-making processes. Financial Administration: Processing invoices, managing payroll, and preparing financial reports.Inventory Control: Overseeing stock levels and ordering office supplies as needed. Customer Support: Addressing customer inquiries and resolving issues promptly. Policy Implementation: Assisting in the development and enforcement of office systems, policies, and procedures. Team Coordination: Collaborating with various departments to ensure efficient workflow and communicationRequired Skills and Qualifications:Education: HSC/Graduate/Pursuing last semester Attention to Detail: Ability to accurately input and process data with a high level of precision.Problem-Solving Skills: Capable of interpreting data and providing solutions for customer queries.Interpersonal Skills: Effective in working within a team environment and developing strong rapport with customers.Computer Proficiency: Proficient in using MS Office, data entry software, and other related tools.Communication Skills: Strong written communication abilities to handle email and chat correspondence effectively.

Outbound calls to insurances for claim status and eligibility verification. Denial documentation and further action. Calling the insurance carriers based on the appointment received by the clients. Working on the outstanding claims reports/account receivable reports received from the client orgenerated from the specific client software. Calling insurance companies to get the status of the unpaid claims. Willing to work in any process pertaining to voice based on the requirement (Insurance Follow UP,Patient calling, Provider outreach program etc.) Maintain the individual daily logs. Performs assigned tasks/ completes targets with speed and accuracy as per client SLAs. Work cohesively in a team setting. Assist team members to achieve shared goals. Compliance with Medusinds Information Security Policy, client/project guidelines, business rulesand training provided, companys quality system and policies. Communication / Issue escalation to seniors if there is any in a timely manner

Provide exceptional service via phone or in-person (depending on the role and business needs).Troubleshoot customer issues, complaints, and concerns, ensuring quick and effective resolutions.Maintain up-to-date knowledge of company products and services to assist customers accurately.Process orders, track shipments, and address any related concerns.Accurately input customer information and order details into the system.Gather customer feedback and share insights with the management team to improve products, services, and customer experience.Escalate complex issues to the appropriate department or supervisor and follow up with customers to ensure complete satisfaction.Maintain accurate records of customer interactions and transactions.

Job Title: Customer Service RepresentativeLocation: MALAD/THANEJob Type: Full-Time / UK and Australia ProcessQualification :- Graduation Experience:- 1 YearKey Responsibilities:Provide exceptional service via phone or in-person (depending on the role and business needs).Troubleshoot customer issues, complaints, and concerns, ensuring quick and effective resolutions.Maintain up-to-date knowledge of company products and services to assist customers accurately.Process orders, track shipments, and address any related concerns.Accurately input customer information and order details into the system.Gather customer feedback and share insights with the management team to improve products, services, and customer experience.Escalate complex issues to the appropriate department or supervisor and follow up with customers to ensure complete satisfaction.Maintain accurate records of customer interactions and transactions.