Customer Relationship Manager - Full Time

Job description:

We are looking for a dynamic Customer Relationship Executive to manage and strengthen relationships with our customers. The role involves handling inquiries, resolving issues, ensuring customer satisfaction, and driving repeat business. The ideal candidate should have strong communication skills, problem-solving abilities, and a customer-centric mindset.

Key Responsibilities:

Customer Engagement: Build and maintain strong relationships with customers to enhance retention and loyalty.

Issue Resolution: Address customer concerns, complaints, and inquiries in a timely and professional manner.

Order & Delivery Coordination: Ensure smooth order processing, timely delivery, and post-sales follow-ups.

Feedback Collection: Gather customer feedback to improve products, services, and overall experience.

Loyalty & Offers: Inform customers about promotions, discounts, and special offers to drive sales.

CRM Management: Maintain accurate customer records and interactions in the CRM system.

Market Insights: Analyze customer behavior and preferences to provide input for marketing strategies.

Skills & Qualifications:

Bachelors degree in Business, Marketing, or a related field (preferred).

Ability to handle customer queries and complaints efficiently.

Good problem-solving and negotiation skills.

Familiarity with CRM tools and Microsoft Office.

Ability to work in a fast-paced and customer-focused environment

• Experience

  0 - 2 Years

• No. of Openings

  3

• Education

  Graduate

• Role

  Customer Relationship Manager

• Industry Type

  FMCG / Retail / Food / Beverages

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  New Golden city, Sengodam palayam, Perundurai road, Erode