Customer Experience - Head/ Lead

Aspire Highs

required skills: excellent communication skills, strong leadership and management skills, high eq, cultural fit, end to end customer handling experience

work mode : onsite

working day : 6

office location : indiranagar, bengaluru, karnataka

mandatory criteria (can't be neglected during screening) :

candidate should be either from emerging startups or ecommerce companies

● excellent verbal and written communication skills (english).

● high eq – ability to actively listen, make customers feel heard, and build trust.

● strong leadership skills – experience in managing a team, resolving escalations, and ensuring alignment with customer service goals.

● cultural fit – ability to work closely with on-ground teams and managers to identify and resolve customer issues effectively.

● proficiency in kannada & telugu is a bonus.

position overview:

we are seeking a proactive and empathetic customer experience lead with 4-6 years of experience and a strong background in team management. the ideal candidate will have a passion for delivering exceptional customer service, strong communication skills, and the ability to lead a team effectively. in this role, you will ensure a seamless customer journey by managing customer interactions, identifying key insights, and driving process improvements.

job description:

● oversee and manage customer interactions across the entire journey (pre-booking, post-booking, and post-event) to gather feedback and enhance the experience.

● lead a team to ensure smooth customer interactions and quick resolution of concerns.

● handle online reputation management, ensuring prompt responses to reviews and feedback.

● identify risks and opportunities in customer interactions and implement strategies for continuous improvement.

● collaborate with internal teams to resolve customer issues effectively and enhance service quality.

● train, mentor, and monitor the performance of the customer experience team to ensure high standards of service.

• Experience

  4 - 6 Years

• No. of Openings

  1

• Education

  B.A, B.C.A, B.Com, Bachelor of Hotel Management, B.Pharma, B.Sc, B.Tech, Any Bachelor Degree

• Role

  Customer Experience Head

• Industry Type

  Advertising / MR / PR / Events

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office