Customer Experience - Head/ Lead

Required Skills: Excellent Communication Skills, Strong Leadership and Management skills, High EQ, Cultural Fit, End to End Customer handling Experience

Work Mode : ONSITE

Working Day : 6

Office Location : Indiranagar, Bengaluru, Karnataka

Mandatory Criteria (Can't be neglected during screening) :

Candidate should be either from emerging startups or ecommerce companies

● Excellent verbal and written communication skills (English).

● High EQ – Ability to actively listen, make customers feel heard, and build trust.

● Strong leadership skills – Experience in managing a team, resolving escalations, and ensuring alignment with customer service goals.

● Cultural fit – Ability to work closely with on-ground teams and managers to identify and resolve customer issues effectively.

● Proficiency in Kannada & Telugu is a bonus.

Position Overview:

We are seeking a proactive and empathetic Customer Experience Lead with 4-6 years of experience and a strong background in team management. The ideal candidate will have a passion for delivering exceptional customer service, strong communication skills, and the ability to lead a team effectively. In this role, you will ensure a seamless customer journey by managing customer interactions, identifying key insights, and driving process improvements.

Job Description:

● Oversee and manage customer interactions across the entire journey (pre-booking, post-booking, and post-event) to gather feedback and enhance the experience.

● Lead a team to ensure smooth customer interactions and quick resolution of concerns.

● Handle online reputation management, ensuring prompt responses to reviews and feedback.

● Identify risks and opportunities in customer interactions and implement strategies for continuous improvement.

● Collaborate with internal teams to resolve customer issues effectively and enhance service quality.

● Train, mentor, and monitor the performance of the customer experience team to ensure high standards of service.

• Experience

  4 - 6 Years

• No. of Openings

  1

• Education

  Graduate (B.A, B.C.A, B.Com, BHM, B.Pharma, B.Sc)

• Role

  Customer Experience Head

• Industry Type

  Advertising / MR / PR / Events

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office