Aspire Highs

Guwahati, Assam

Required Skills: Excellent Communication Skills, Strong Leadership and Management skills, High EQ, Cultural Fit, End to End Customer handling ExperienceWork Mode : ONSITEWorking Day : 6Office Location : Indiranagar, Bengaluru, Karnataka 560038Mandatory Criteria (Can't be neglected during screening) :Candidate should be either from emerging startups or ecommerce companies Excellent verbal and written communication skills (English). High EQ Ability to actively listen, make customers feel heard, and build trust. Strong leadership skills Experience in managing a team, resolving escalations, and ensuring alignment with customer service goals. Cultural fit Ability to work closely with on-ground teams and managers to identify and resolve customer issues effectively. Proficiency in Kannada & Telugu is a bonus.Position Overview:We are seeking a proactive and empathetic Customer Experience Lead with 4-6 years of experience and a strong background in team management. The ideal candidate will have a passion for delivering exceptional customer service, strong communication skills, and the ability to lead a team effectively. In this role, you will ensure a seamless customer journey by managing customer interactions, identifying key insights, and driving process improvements.Job Description: Oversee and manage customer interactions across the entire journey (pre-booking, post-booking, and post-event) to gather feedback and enhance the experience. Lead a team to ensure smooth customer interactions and quick resolution of concerns. Handle online reputation management, ensuring prompt responses to reviews and feedback. Identify risks and opportunities in customer interactions and implement strategies for continuous improvement. Collaborate with internal teams to resolve customer issues effectively and enhance service quality. Train, mentor, and monitor the performance of the customer experience team to ensure high standards of service.

Required Skills: Proficiency in Adobe InDesign, Strong Editorial, Visual, and Information Design skills, Good Visual Aesthetic sense and Research skillsWork Mode : ONSITEWorking Day : 6Office Location : City Light Town, Vesu, Surat, GujaratMandatory Criteria (Can't be neglected during screening) : Experience of a minimum of 5+ years as a Graphic Designer working on editorial projects, print media projects, or as a Print Production Artist. Candidate should have Good experience in Team Leading ( Team of 8-10 members). Proficiency in Adobe InDesign is a must ( Adobe Illustrator, and Adobe Photoshop is a plus). Candidates must have a Bachelor of Design degree in Graphic Design, Print Design, Communication Design or any other related branches. Strong skill set in editorial design, visual design, and information design. Translate complex topics visually, through design research, layouts, and other design aspects.Job OverviewYou will play a pivotal role in the visual representation of our publications. The ideal candidate is a creative thinker with the ability to translate written narratives into visually captivating books seamlessly. This position requires a combination of artistic flair, technical proficiency, and a strong commitment to maintaining the highest design standards.Designers Responsibilities : Design and ideate visually compelling books that help in serving the right target audience and represent the essence of the content. Collaborate closely with authors, editors, and cross-functional teams to ensure a singular goal and vision for each publication project. Create different design iterations of editorial layouts for the publication that enhance the readability, understandability, and aesthetics of the design. A strong foundation in typography, color theory, and visual identity of a product Engage in collaborative brainstorming sessions to generate innovative design concepts. Manage multiple design projects efficiently