Customer Experience Associate

MyDentalPlan Healthcare Pvt. Ltd.

Job brief Customer Experience Associate

We are looking for a customer-oriented service representative. A Customer Experience Associate manages customer concerns with the objective of maintaining positive customer relationships. They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual. A proactive Customer Experience Associate will anticipate customer questions and familiarize themselves with products and services to offer the best recommendations.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customers needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Requirements

Proven customer support

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of customers

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

Minimum Education Bachelors Degree

Experience : 0 - 2 Years

No. of Openings : 1

Education : Any Bachelor Degree

Role : Customer Experience Associate

Industry Type : Hospitals / Medical / Healthcare Equipments

Gender : [ Male / Female ]

Job Country : India