Hiring For Customer Care Specialist

Hindustan Recruitment

live chat support:

engage with customers in real-time through live chat channels.

provide prompt, accurate, and helpful responses to customer inquiries and concerns.

guide customers through product information, troubleshooting, and issue resolution.

customer interaction:

maintain a professional and friendly tone in all interactions.

proactively assist customers to ensure a seamless online experience.

build rapport and establish positive relationships with customers.

product knowledge:

stay updated on product features, specifications, and updates.

effectively communicate product details and benefits to customers.

problem resolution:

identify and escalate complex issues to appropriate departments.

collaborate with internal teams to resolve customer problems efficiently.

documentation:

document customer interactions, feedback, and common issues for continuous improvement.

generate reports on live chat performance and customer satisfaction.

qualifications:

previous experience in live chat support or customer service is preferred.

strong written communication skills with a keen attention to detail.

ability to multitask and handle multiple live chat sessions simultaneously.

• Experience

  1 - 4 Years

• No. of Openings

  3

• Education

  Advanced/Higher Diploma, 12th Pass, Vocational Course

• Role

  Customer Care Specialist

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office