Hindustan Recruitment

Jamia Nagar, Delhi

Live Chat Support:Engage with customers in real-time through live chat channels.Provide prompt, accurate, and helpful responses to customer inquiries and concerns.Guide customers through product information, troubleshooting, and issue resolution.Customer Interaction:Maintain a professional and friendly tone in all interactions.Proactively assist customers to ensure a seamless online experience.Build rapport and establish positive relationships with customers.Product Knowledge:Stay updated on product features, specifications, and updates.Effectively communicate product details and benefits to customers.Problem Resolution:Identify and escalate complex issues to appropriate departments.Collaborate with internal teams to resolve customer problems efficiently.Documentation:Document customer interactions, feedback, and common issues for continuous improvement.Generate reports on live chat performance and customer satisfaction.Qualifications:Previous experience in live chat support or customer service is preferred.Strong written communication skills with a keen attention to detail.Ability to multitask and handle multiple live chat sessions simultaneously.

Good Communication skill requiredWork from officeFresher are eligible