Tech-Long Packing Machinery India Pvt Ltd

Ahmedabad, Gujarat

Projects & Service ManagerJob brief:We are looking for a responsible the Project Services Manager who will be responsible for the implementation of the project management systems and controls that are required to support the effective execution of Offshore/Onshore projects.Project managers ensure that a project is completed on time and within budget, that the project's objectives are met and that everyone else is doing their job properly. Projects are usually separate to usual day-to-day business activities and require a group of people to work together to achieve a set of specific objectives. Project managers oversee the project to ensure the desired result is achieved, the most efficient resources are used, and the different interests involved are satisfied.Educational Qualification Degree in Engineering (Mechanical, Electrical and EC)Work Location Bopal - AhmedabadCTC - No bar for right candidatePreferred Candidate - From Liquid Machine Manufacturing IndustryJob Responsibilities:1.Managing 8-10 respective project teams under various models (e.g., fixed price, T&M, deliverable based, etc.) 2.Ensure deliverables and meet stakeholders requirements while complying with Tech-Long processes3.Meet or exceed revenue, utilization, margin, and client satisfaction targets through the successful delivery of consulting and implementation projects. 4.Actively lead and participate in front end sales cycles for significant new engagements.5.Define project management goals and deliverables that support business goals in collaboration with stakeholders. 6.Build the core Project Management Services team through a combination of internal team enhancement and external hires. 7.Present the implementation strategy to prospective customers, demonstrating the credibility of our delivery organization. 8.Create new repeatable service offerings that streamline the implementation process. 9.Participate in project governance and provide high level quality

We are looking for a competent Customer Support Executive to help with the organization and running of the daily administrative work of the company.Maintains customer relationship by responding to inquiries; documenting actions.Prepares for customer inquiries by studying products, services, and customer service processes. Records customer inquiries by documenting inquiry and response in customers accounts.Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customers understanding of information and answer.Improves quality service by recommending improved processes; identifying new product and service applications. Organize office and assist associates in ways that optimize proceduresSort and distribute communications in a timely mannerCreate and update records ensuring accuracy and validity of informationSchedule and plan meetings and appointmentsMonitor level of supplies and handle shortagesCoordinate with other departments to ensure compliance with established policiesMaintain trusting relationships with suppliers, customers and colleagues6 months+ customer service or back office experienceSalary between 12 K to 20 K per Month (Depend on Interview)Location: Ahmedabad, Ashram Road

We have a Job Opening for Service Coordinator, you will work with clients to provide quality service and to ensure clients get the services they need. There is a heavy customer service basis, as the Service Coordinator is often the initial contact, so having good people skills is a must. You will also need to build strong relationships with our partners and service providers to ensure clients receive the best care possible.Responsibilities: Respond to customer queries in a timely and accurate way, via physically, phone, email or chat. Maintaining and developing relationships with key client contacts Update our internal databases with information about technical issues and useful discussions with customers Supporting the Service Manager to identify, develop and implement efficiencies within service initiatives in line with company procedures Good understanding of how to integrate and interpret project data to make informed decisions Have a proven track record in project set up, scheduling, planning and reporting Take responsibility for all relevant paperwork Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share with our Product, Sales and Marketing teams Proven work experience as a Service Coordinator Proficiency with MS Office Suite, particularly MS Excel Excellent communication skills and people skills Analytical and multitasking skills Teamwork and motivational skills Solid organizational skills including attention to detail and multi-tasking skills Aptitude in problem-solving