Opening For Customer Care Executive

Customer interactions

Handle incoming calls and respond to customer inquiries via phone, email, live chat, WhatsApp, and social media. Address a range of issues such as orders, payments, product features, services, and technical problems.

Customer satisfaction

Ensure to provide BEST IN CLASS EXPERIENCE and ensure customer satisfaction. This includes conducting customer satisfaction surveys, and handling complaints in a timely manner.

Problem-solving

Efficiently resolving customer issues by utilizing product knowledge and spare parts information to provide effective solutions.

Quality

As per Preethi Winning Formula Active listening, Patience, Care the Consumer, Clear communication, Technical troubleshooting, Interpersonal skills, Organizational skills, and IT competencies, etc.

Communicate the customer issues with internal team / Lead for better resolution

Documentation

Maintaining records of customer interactions and resolutions, this may include collecting proper consumer data base and other reports like (Complaint Registration, Enquiries capture, Call Disposition, Trade Partner email call registration, MFI partner call registration, etc).

Training

Helping to develop team Mets through on-the-job training and capability development interventions, also learn more about New Launch products.

Selling

Explaining the benefits of a company's products or services and offers, promotions to customers, and convert the leads into sale.

Emails

Replaying to customer mail quires with in derived time period (24 hrs).

Communication

Inform all un-resolved complaints/issues with Consumer Care Lead with immediate for further actions.

• Experience

  0 - 5 Years

• No. of Openings

  4

• Education

  Diploma

• Role

  Customer Care Executive

• Industry Type

  Manufacturing / Production / Quality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  No:18, Old No: 67A Janakpuri 1st Street TN Police Housing Colony Velachery, 600042 Chennai TN