Freshers & Experience || Full Time || Customer Care Executive

We are looking for a dedicated Customer Care Executive to join our team in Juinagar. As a key member of our customer service department, you will be responsible for ensuring a positive experience for our customers.

Key Responsibilities:

- **Handle Customer Inquiries:** Respond to customer questions via phone, email, or chat to provide accurate information and assistance.

- **Resolve Issues:** Address and resolve customer complaints or issues in a timely manner, ensuring customer satisfaction.

- **Maintain Records:** Keep detailed records of customer interactions and transactions to improve service and track patterns.

- **Follow Up:** Proactively follow up with customers to ensure their concerns are addressed and they are satisfied with the solutions provided.

- **Provide Feedback:** Share customer feedback with the team to help improve products and services and enhance customer experience.

Required Skills and Expectations:

Candidates should have a high school diploma (10th pass). Excellent communication skills, both verbal and written, are essential for effectively interacting with customers. Problem-solving skills are important to swiftly resolve customer issues. Candidates should be comfortable working in a team environment and be able to adapt to changing situations. A friendly and patient attitude is crucial for handling customer inquiries and complaints. Prior experience in customer service is beneficial but not required, making this a great opportunity for those starting their careers or looking to gain experience.

• Experience

  0 - 5 Years

• No. of Openings

  10

• Education

  10th Pass

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Walk-in interview location

  juinagar