Urgent opening For Customer Care Executive

31 Parallel IT and BPO Solution Pvt Ltd

Respond to customer inquiries and provide accurate information about products, services, and company policies.

Assist customers in troubleshooting issues, resolving problems, and finding appropriate solutions.

Manage and resolve customer complaints in a timely and empathetic manner, aiming for a high level of customer satisfaction.

Use effective communication skills to build rapport with customers and establish long-term relationships.

Follow up with customers to ensure their concerns have been resolved and they are satisfied with the outcome.

Process orders, returns, and exchanges in accordance with company policies and procedures.

Maintain customer databases by entering and updating relevant information.

Collaborate with other departments, such as sales and technical support, to address customer needs and provide comprehensive solutions.

Stay up-to-date with product knowledge, company updates, and industry trends to effectively assist customers.

Meet individual and team targets, such as response time, customer satisfaction scores, and productivity goals.

Experience : 0 - 1 Years

No. of Openings : 50

Education : Higher Secondary, Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, Any Bachelor Degree, B.A, B.B.A, BHM, B.Tech/B.E

Role : Customer Care Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India