Looking For Banking Collection Team Leader

JOB DESCRIPTION - COLLECTIONS TEAM LEADER

Job Title: Collections Team Leader

Department: Collections

Roles & Responsibilities:

• Lead and manage the collections team to achieve monthly targets

• Monitor daily productivity and collection performance

• Track team attendance and maintain workforce discipline

• Support agents in handling difficult customer interactions

• Prepare and share daily/weekly performance reports

• Conduct coaching, training, and performance reviews

• Ensure adherence to company policies and compliance guidelines

• Analyze collection trends and implement improvement plans

• Coordinate with internal departments for issue resolution

• Drive team motivation and engagement activities

JOB DESCRIPTION - TELECALLER (COLLECTIONS)

Job Title: Telecaller - Collections

Department: Collections

Roles & Responsibilities:

• Contact customers through calls regarding payment follow-up

• Remind customers about due and overdue payments

• Maintain professional communication with customers

• Update call status and customer responses in the system

• Resolve basic customer queries related to payments

• Achieve daily and monthly collection targets

• Escalate complex cases to Team Leader when required

• Maintain accurate call records and reports

• Follow company compliance and calling guidelines

• Experience

  2 - 8 Years

• No. of Openings

  20

• Education

  10th Pass

• Role

  Collection Team Leader

• Industry Type

  Banking

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  NO : 4/7 1ST MAIN ROAD, WEST SHENOY NAGAR CHENNAI - 600 030.