Collection Manager Fresher

Job Description: Customer Retention Officer (Collection & Recovery)

We are looking for energetic and motivated individuals to join our Microfinance team as a Customer Retention Officer. This role is critical for maintaining healthy portfolio quality by ensuring timely repayments and building strong relationships with our rural and semi-urban clients.

Role Overview

Department: Collection & Recovery

Sector: Microfinance (MFI)

Target Age: 18 28 years

Work Timing: Starts at 6:30 AM (Early morning field visits are essential)

Location: Field-based (Operating within a 50km radius of your home location)

Key Responsibilities

Field Collections: Conduct daily field visits to collect installments from customers at their doorsteps or center meetings.

Relationship Management: Build rapport with borrowers to ensure they prioritize their loan repayments.

Recovery: Follow up with overdue or delinquent customers to recover pending payments and understand their financial challenges.

Documentation: Maintain accurate records of daily collections and submit reports to the branch manager.

Retention: Identify at-risk customers and educate them on the benefits of timely repayment to ensure future loan eligibility.

Compensation & Benefits

Monthly Salary: 15,000 to 17,000 (Based on experience and interview).

Statutory Benefits: PF (Provident Fund) + ESIC (Employee State Insurance).

Health Cover: Mediclaim benefits for you and your family.

Allowances: Dedicated Petrol Allowance for field travel.

Incentives: Performance-based monthly incentives (the more you recover, the more you earn).

Requirements

Education: Minimum 12th Pass or Graduate.

Skills: Strong communication, negotiation, and persuasion skills.

Mandatory: Must own a Two-Wheeler and have a valid Driving License.

Resilience: Ability to work in the field and handle early morning shifts.

Note: This is a high-energy field job. Candidates must be comfortable traveling up to 50km from their residence to reach assigned collection clusters.

• Experience

  0 - 5 Years

• No. of Openings

  40

• Education

  12th Pass

• Role

  Collection Officer

• Industry Type

  Banking / Financial Services / Stock Broking

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office