Hiring For Collection Executive

Vivek Polyplast India Pvt Ltd

Job Description: Collections Executive*

*Key Responsibilities:*

1. *Debt Recovery:*

- Contact customers to remind them of outstanding debts.

- Negotiate repayment plans and terms with debtors.

2. *Communication:*

- Maintain clear and professional communication with debtors through phone, email, or letters.

- Document all communication and agreements.

3. *Customer Relations:*

- Handle customer inquiries and concerns regarding their debts.

- Provide assistance and information to debtors to facilitate payments.

4. *Record Keeping:*

- Maintain accurate records of debt collection activities and payments received.

- Prepare reports on collection efforts and outstanding debts.

5. *Compliance:*

- Ensure compliance with relevant laws and regulations governing debt collection practices.

- Adhere to company policies and ethical collection standards.

6. ERP entries

7. Any other task as assigned by the management.

*Key Result Areas (KRAs) and Key Performance Indicators (KPIs):*

1. *Collection Efficiency:*

- KPI: Monthly or quarterly collection target achievement.

- KPI: Percentage of overdue debts collected.

2. *Communication Effectiveness:*

- KPI: Number of debtor contacts made per day/week.

- KPI: Rate of successful negotiations and payment arrangements.

3. *Customer Satisfaction:*

- KPI: Customer feedback on the collection process.

- KPI: Resolution time for customer inquiries and concerns.

4. *Record Accuracy:*

- KPI: Accuracy and completeness of debt collection records.

- KPI: Timeliness of updating records after collection activities.

5. *Compliance and Ethics:*

- KPI: Adherence to debt collection laws and regulations.

- KPI: Compliance with company collection policies and ethical standards.

6. *Team Collaboration (if applicable):*

- KPI: Collaboration with other departments (., finance, legal) for effective debt recovery.

- KPI: Contribution to team performance in meeting overall collection goals.

• Experience

  3 - 5 Years

• No. of Openings

  05

• Education

  B.Com

• Role

  Collection Executive

• Industry Type

  Banking / Financial Services / Stock Broking

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  J B Nagar Andheri East Mumbai 59