Hiring For Collection Executive

Vivek Polyplast India Pvt Ltd

job description: collections executive*

*key responsibilities:*

1. *debt recovery:*

- contact customers to remind them of outstanding debts.

- negotiate repayment plans and terms with debtors.

2. *communication:*

- maintain clear and professional communication with debtors through phone, email, or letters.

- document all communication and agreements.

3. *customer relations:*

- handle customer inquiries and concerns regarding their debts.

- provide assistance and information to debtors to facilitate payments.

4. *record keeping:*

- maintain accurate records of debt collection activities and payments received.

- prepare reports on collection efforts and outstanding debts.

5. *compliance:*

- ensure compliance with relevant laws and regulations governing debt collection practices.

- adhere to company policies and ethical collection standards.

6. erp entries

7. any other task as assigned by the management.

*key result areas (kras) and key performance indicators (kpis):*

1. *collection efficiency:*

- kpi: monthly or quarterly collection target achievement.

- kpi: percentage of overdue debts collected.

2. *communication effectiveness:*

- kpi: number of debtor contacts made per day/week.

- kpi: rate of successful negotiations and payment arrangements.

3. *customer satisfaction:*

- kpi: customer feedback on the collection process.

- kpi: resolution time for customer inquiries and concerns.

4. *record accuracy:*

- kpi: accuracy and completeness of debt collection records.

- kpi: timeliness of updating records after collection activities.

5. *compliance and ethics:*

- kpi: adherence to debt collection laws and regulations.

- kpi: compliance with company collection policies and ethical standards.

6. *team collaboration (if applicable):*

- kpi: collaboration with other departments (., finance, legal) for effective debt recovery.

- kpi: contribution to team performance in meeting overall collection goals.

• Experience

  3 - 5 Years

• No. of Openings

  05

• Education

  B.Com

• Role

  Collection Executive

• Industry Type

  Banking / Financial Services / Stock Broking

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  J B Nagar Andheri East Mumbai 59