key responsibilities:
1. strategic communication: communicate effectively with customers to understand their financial situation and negotiate repayment plans.
2. collections recovery: follow up on overdue payments and initiate collection procedures to recover outstanding debts.
3. negotiation skills: negotiate payment terms and conditions with customers to reach mutually beneficial agreements.
4. convincing power: use persuasive communication skills to convince customers to make timely payments and resolve their outstanding debts.
5. debt recovery: work towards recovering bad debts and minimizing financial losses for the organization.
6. recovery operations: implement efficient recovery strategies to enhance the collection process and achieve targets.
required skills and expectations:
1. strong communication skills to effectively interact with customers and colleagues.
2. good negotiation skills to secure payment agreements and resolve disputes.
3. ability to work under pressure and meet collection targets within deadlines.
4. attention to detail to accurately maintain records of collections and customer interactions.
5. prior experience in debt collection or related field is preferred but not mandatory.
6. willingness to travel within the assigned locations for in-person collections if required.