Recovery Operations Jobs

Key Responsibilities Make outbound calls to customers regarding overdue payments. Explain outstanding dues, payment schedules, and available repayment options. Negotiate payment commitments in accordance with bank policies. Encourage customers to make timely payments and resolve outstanding accounts. Record customer interactions and payment commitments accurately in the system. Meet daily productivity and monthly collection targets. Maintain high standards of customer service while handling difficult conversations professionally. Follow RBI guidelines, bank policies, and company compliance procedures during every customer interaction. Escalate unresolved or exceptional cases to the concerned team whenever required. Ensure confidentiality of customer information and maintain data security. Eligibility Criteria Any Graduate. DRA (Debt Recovery Agent) Certification is Mandatory. Freshers with a valid DRA certification are eligible. Candidates with experience in banking collections, telecollections, customer service, or outbound calling will be preferred. Good communication skills in English and the regional language. Basic computer knowledge and typing skills. Required Skills Excellent communication and interpersonal skills. Strong negotiation and convincing abilities. Active listening and problem-solving skills. Ability to handle customer objections professionally. Target-oriented with a positive attitude. Basic MS Office and CRM system knowledge.

Job Description - Debt Recovery Agent (DRA)PositionDebt Recovery Agent (Field Executive)CompanyLORAX Financial Services Pvt. Ltd.Job LocationKolkata, West Bengal (Field-Based)Additional opportunities may be available across West Bengal and Assam.Employment TypeFull-Time

As a Recovery Executive, you will play a crucial role in maintaining the financial health of the organization by ensuring timely payment collection from clients. Your responsibilities and expectations will include:Key Responsibilities:1. Contact Clients for Payment Collection Reach out to clients to remind them of outstanding payments through calls and emails, ensuring a professional and courteous approach.2. Maintain Payment Records Keep accurate and up-to-date records of all payment transactions and client communications to track progress and follow-up effectively.3. Resolve Payment Issues Address any client concerns or disputes regarding payments promptly and efficiently, working towards mutually agreeable solutions.4. Prepare Reports Regularly generate and submit reports on collection status, outstanding amounts, and any issues encountered, providing insights for management decisions.5. Follow Up on Payment Promises Keep track of payment commitments made by clients and follow up as necessary to ensure they are fulfilled.Required Skills and Expectations:- Candidates should have a minimum of 2 to 4 years of experience in a similar role, ensuring familiarity with collection processes.- A degree in B.A, B.C.A, or B.Com is required, demonstrating a foundational understanding of finance or business.- Strong communication skills are essential for effectively interacting with clients and addressing their payment-related concerns.- Ability to work independently from home, managing your time efficiently and using technology for communication and record-keeping.- A proactive attitude towards problem-solving, demonstrating readiness to tackle challenges as they arise.

We are looking for an enthusiastic HR Administrator to join our team remotely from Bhubaneswar. The ideal candidate will have 1 to 7 years of experience in human resources and will play a vital role in supporting various HR functions.Key Responsibilities:- Recruitment Support: Assist in the hiring process by posting job vacancies, reviewing resumes, and scheduling interviews, helping to ensure we find the best candidates.- Employee Onboarding: Facilitate the onboarding process for new employees, including preparing necessary documentation and organizing orientation sessions to ensure a smooth transition into the company.- HR Record Maintenance: Maintain and update employee records and databases accurately, ensuring that all information is current and compliant with regulations.- Payroll Assistance: Support payroll processes by verifying attendance and leave records, ensuring employees are paid accurately and on time.- Policy Implementation: Help communicate and enforce HR policies and procedures, ensuring that all employees understand their rights and responsibilities within the organization.- Employee Queries: Act as a point of contact for employee inquiries regarding HR policies, benefits, or other HR-related matters, providing timely and accurate information.Required Skills and Expectations:Candidates should possess strong communication and interpersonal skills to interact effectively with employees at all levels. Proficiency in HR software and Microsoft Office is crucial for managing records and documentation efficiently. Applicants should be detail-oriented, capable of multitasking, and able to handle confidential information with discretion. A proactive attitude and a willingness to learn will be highly valued in this role.