Freshers & Experience || Full Time || Chat Support Executive

Divijansh Pvt Ltd

0 - 3 Years
1 Openings
0.8 - 1.3 Lac/Yr
Posted 1 days ago
Face-to-Face interview
Bhopal

Key Skills

Proficiency in English Typist Analytical Time Management Chat Support KPI Monitoring AI Problem Solving Customer Support Time Series Analysis

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Job Description

roles and responsibilities

respond promptly and professionally to customer queries via live chat.

resolve issues independently or escalate them to the concerned team when required.

maintain a courteous and solution-oriented tone in all interactions.

draft and edit client testimonials, feedback summaries, and customer success stories.

track and meet key performance metrics such as response speed, resolution time, and customer satisfaction.

maintain accurate records of chat interactions and client feedback.

collaborate with internal teams to improve customer experience.

candidate profile

graduate or pursuing graduation (any discipline)

good command over written english

professional, patient, and customer-oriented attitude

willingness to learn and adapt in a digital-first workplace

what we offer

remote work flexibility

practical exposure to legal-tech industry operations

certificate of experience and growth opportunities

supportive and collaborative work culture

learning-focused environment

Experience
0 - 3 Years
No. of Openings
1
Education
B.C.A, B.B.A, B.Com, B.Sc, B.Tech [Other]
Role
Chat Support Executive
Industry Type
Education / Teaching / Training / Colleges /Institutes / Universities
Gender
Male
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Shahpura, Bhopal