Apollo Tele Health Services

Hyderabad, Telangana

Essential Duties and Responsibilities:We are searching for a polite, professional Call Center Representative to provide outstanding service to our customers.The Call Center Representative will handle a high volume of inbound or outbound calls or both and should seek to createa positive experience for each caller.Roles & Responsibility: Understand customers requirement and provide complete and accurate information Communicate effectively with customers Assign case to other queue with proper justification Understanding and striving to meet or exceed call center metrics while providing excellent customer service. Escalate customer problems to the team lead which needs immediate attentionEssential Skills: Excellent verbal and written communication skills, including ability to effectively communicate with internal and externalcustomers Excellent computer proficiency (MS Office Word, Excel and Outlook) Should have a knowledge of English, Hindi and additional language will be preferred Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplarycustomer service Typing skills Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribedroutines, and standard accepted practices