Fresher hiring for Call Center Executive

As a Call Center Agent in Bhubaneswar, you will be responsible for assisting customers and addressing their inquiries effectively. Your role is crucial in ensuring that customers have a positive experience with our services.

**Key Responsibilities:**

- **Customer Support:** Engage with customers over the phone to assist with their questions or concerns related to our products and services.

- **Issue Resolution:** Identify and troubleshoot customer problems, providing appropriate solutions to ensure their satisfaction.

- **Data Entry:** Accurately record customer interactions and transactions in our database for future reference and quality assurance.

- **Follow-Up Calls:** Conduct follow-up calls to ensure that customer issues have been resolved and gauge customer satisfaction.

- **Product Knowledge:** Maintain an in-depth understanding of our products and services to provide accurate information to customers.

- **Feedback Collection:** Gather customer feedback and suggestions to help improve our services.

To succeed in this role, candidates are expected to have strong communication skills and be able to articulate information clearly and effectively. You should possess good listening skills, with an ability to empathize with customers. A strong desire to assist and solve problems is essential. Basic computer skills, including familiarity with data entry and Microsoft Office, are also required. Being patient, able to handle stressful situations calmly, and having a positive attitude will greatly contribute to your success as a Call Center Agent.

• Experience

  0 - 4 Years

• No. of Openings

  10

• Education

  10th Pass

• Role

  Call Center Agent

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Bhubaneswar