Microsoft Excel BPO OperationsCall Center TechnologyQuality AnalysisTeam CoordinatorBPO Call CenterVoice ProcessDomestic BPOBPOOutbound Voice Process
We are looking for a dynamic and people-focused Team Leader to guide, mentor, and inspire our CRC team. The ideal candidate will ensure daily process excellence, drive performance, and create a positive work culture while meeting business goals.Key Responsibilities;Lead and manage a team of Tele-Callers, ensuring daily productivity & quality.Monitor performance (conversion, reachability, and customer satisfaction).Provide coaching, feedback, and motivation to team members.Ensure 100% compliance with process and reporting requirements.Coordinate with Quality, Training, and Management teams for smooth operations.Handle escalations and ensure timely resolution.What Were Looking For;Minimum 2 years of experience in a call center as a Team LeaderStrong communication & leadership skills.Goal-oriented with a problem-solving mindset.Familiarity with Microsoft Excel and reporting practices.What We Offer;Attractive salary + performance incentives.Growth opportunities within the organization.A supportive and professional work environment.Recognition programs and employee engagement activities.
Popular Vehicles & Services Limited (Popular Vehicles & Services or Company), belongs to the diversified Kuttukaran Group, operating multi-brand automobile dealerships in Kerala, Tamil Nadu and Karnataka. We are among the top six dealerships in India, in terms of sales by volume, as of March 31, 2023, with respect to each of our passenger and commercial vehicles dealerships.
Founded by the late Shri. K. P. Paul, the Group launched the Company in 1984 as one among the first batch of Dealers appointed by Maruti Suzuki in India. Over the years, the operations were scaled up across Kerala and Chennai.
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